REFUND POLICY STATEMENT
1. All refunds and their respective amounts are at the sole discretion of FFTW Development.
2. This policy applies to registration fees paid directly to FFTW Development either online or in person.
3. The principle behind FFTW Development’s refund policy is to allow a reasonable period of time following registration for parents/players to withdraw, while still safeguarding the long-term financial stability of the club/academy.
4. FFTW Development commits to program expenditures once registration numbers are determined. These expenses are not recoverable to the club/academy if/when a member withdraws.
5. All refund requests must be made via email to finance@fftwdevelopment.com. Please allow 4-6 weeks for refunds to be processed.
6. An administrative fee of $50.00 will be charged on approved refunds on all FFTW Development programs excluding club/academy league fees.
7. FFTW Development shall not be responsible for any monies paid to a team, team coach or team official and FFTW Development shall not entertain requests for any such refunds.
8. FFTW Development shall not be responsible for any monies raised and collected by teams through sponsorship or fundraising efforts and shall not entertain requests for any such refunds.
SWRSA League/WRSL League/Academy Teams – REFUND POLICY
1. A paid registration fee shall be fully refunded in the event FFTW Development is unable to field a team. No administrative fee shall be withheld in this case.
2. A paid registration fee shall be partially refunded (pro-rated) if a player withdraws due to medical reasons within 14 days of injury occurrence. Medical documentation and FFTW Development Incident Report shall be provided. Any refund requested due to player injury will be considered at the sole discretion of the club/academy.
3. A paid registration fee shall be partially refunded (pro-rated) if a player’s family is transferred to another city, province or country (proof of transfer required). Any refund requested due to family transfer will be considered at the sole discretion of the club/academy.
4. There will be no refund/transfer of registration fees from 14 days before the program start date for the respective seasons (Annual, Fall/Winter, Summer).
5. Please refer to the official FFTW Development program outline for program start date and refund/transfer deadlines. The cost of player uniforms and player processing shall be deducted from the refund request. The uniform shall be considered the property of the respective player with the cost being considered as part of the refund request.
6. Subsequent to accepting a place in an FFTW Development Academy program through the registration and payment process, there will be no refund at any point thereafter if a player or parent disagrees with the player's coach, team or tier placement.
7. There will be no refund/transfer for a registration fee if a player is suspended or expelled from Ontario Soccer or FFTW Development under the respective discipline policies or code of conduct.
CAMPS & CLINICS REFUND POLICY
1. There will be no refund/transfer of registration fees:
• 14 days prior to a P.D. Day Camp
• 14 days prior to March Break Camp
• 14 days prior to the start date of the registrant’s week of Summer Camp
• 14 days prior to any Development Program (Fall, Winter, Spring, Summer)
• 14 days prior to any Youth Development League/Youth Soccer League
2. Refunds requested prior to the above stated deadlines will be processed, minus the club/academy’s set administrative fee.
3. A paid registration fee shall be fully refunded in the event FFTW Development is unable to field a camp or clinic or provide a suitable program alternative. No administrative fee shall be withheld in this case.
4. A paid registration fee shall be partially refunded (pro-rated) if a player withdraws due to medical reasons within 14 days of injury occurrence. Medical documentation and FFTW Development Incident Report shall be provided. Any refund requested due to player injury will be considered at the sole discretion of the club/academy.
5. A paid registration fee shall be partially refunded (pro-rated) if a player’s family is transferred to another city, province or country (proof of transfer required). Any refund requested due to family transfer will be considered at the sole discretion of the club/academy.
6. There will be no refund/transfer for a registration fee if a player is suspended or expelled from FFTW under the FFTW Development’s discipline policy or code of conduct rules.
1 ON 1s POLICY
1. No refunds or credits will be issued if a parent or player cancels a session within 24 hours of the scheduled start time. The session will be forfeited.
2. All 1-on-1 packages (single sessions, 5-packs, 10-packs, or custom packages) must be used within 6 months of the purchase date. Any unused sessions after this period will be forfeited.
3. All cancellations must be made through the academy’s official booking system or academy email. Messages sent directly to coaches (text, WhatsApp, social media, etc.) will not be considered a valid cancellation.
4. Late arrivals will not be made up. Sessions will end at the originally scheduled time regardless of arrival time.
5. No-shows are forfeited. If a player does not attend their session and has not cancelled in advance, the session will be considered completed.
6. If a coach must cancel within 24 hours for a non-emergency reason, the academy will either provide a replacement coach or reschedule the session at no cost to the player.
7. Sessions will only be cancelled by the academy in cases of unsafe weather or facility closure. Personal weather preferences (cold, rain, etc.) do not qualify for refunds or reschedules.
8. Sessions are non-transferable. 1-on-1 sessions are for the registered player only and cannot be shared or transferred to another player, sibling, or family member.
9. Expired sessions are forfeited. Unused sessions after the 6-month expiry period cannot be refunded, credited, or extended.
10. The academy reserves the right to make reasonable exceptions in cases of medical emergencies or extenuating circumstances, at its discretion.